1 reviews | Active since May 2018
NO CAR BUT CTRACK STILL DEDUCTING MONEY FROM MY ACCOUNT FOR THE PAST YEAR!!!!!
I HAD A CAR TRACKER WITH CTRACK AS SOON AS I PURCHASED MY CAR SOMETIME IN 2016. IN MAY 2017 I WAS INVOLVED IN AN ACCIDENT AND MY CAR WAS A WRITE OFF. Right after this tragedy i phoned CTRACK and informed them about the write off and that i am cancelling the contract as i didnt have a car anymore. They have been deducting money from my account every month, what are they still tracking?. i have spoken to plus 7 agents who have failed to address this matter. i mean its not fair at all i don have a car anymore and the tracker doesn't even report to me anymore. The last agent i spoke to was Jim on this number ********** who also could not help me. It breaks my heart to see debit orders going out every month and for what?? PLEASE HELP
Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
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Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***