EM
Ennelo M
1 reviews | Active since Feb 2021
04 Feb 2021, 11:04
Nightmare
My car was ****** and they failed to pick up the signal from Unit as it was being jammed. The car was since not recovered but I do not understand as to why I need to still continue paying for something which is not being Tracked
Helpful (0)
Replies (4)0
Replies (4)
Ctrack SA's replyOfficial
04 Feb 2021, 12:19Dear Ennelo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Ctrack SA's reply04 Feb 2021, 12:19
Official
Dear Ennelo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Ctrack SA's replyOfficial
09 Feb 2021, 11:28Good day Ennelo,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
Ctrack SA's reply09 Feb 2021, 11:28
Official
Good day Ennelo,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
EM
Ennelo M's updateReviewer Update
09 Feb 2021, 11:34Thank you for coming with an alternative and the discount provided on contract cancellation
EM
Ennelo M's update09 Feb 2021, 11:34
Reviewer Update
Thank you for coming with an alternative and the discount provided on contract cancellation
Ctrack SA's replyOfficial
12 Feb 2021, 07:59Good Ennelo,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
Ctrack SA's reply12 Feb 2021, 07:59
Official
Good Ennelo,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team