*********** staff when reporting ****** vehicle

Yesterday, my vehicle was ******. I phone C-track immediately (***) at 09:49 (10th October ) to informer them that the vehicle was ****** and they must please see if they can get any signal to trace the vehicle. The gentleman did ask for confirmation information and after about a half-hour he couldn’t get any signal and had to speak to his team leader.

This was so frustrating as he was so unprofessional/ *********** and never took the ownership to immediately list the vehicle as ****** so that your task team can start looking for the vehicle. I did select option 1 on your voice prompt that indicated that option 1 was for an emergency. Why did he keep on testing my system for a signal?

He came back to me at 11:38 to advised that I need to report the vehicle ****** at the nearest SAPS. I have done and awaiting my case number.

To date, I still don’t know if he activated the ****** signal for your task team to look for the vehicle.

Is this the type of service you get when you traumatised? They should know how to deal with a client who advises that the vehicle was ****** and not be ***********.