1 reviews | Active since Oct 2017
Incompetence of the highest order. Double dipping on debt collections
Two years ago I posted a review on this forum which C Track rep**** they would look into, and that this sort of feedback allows them to be a better business, etc, etc. https://www.hellopeter.com/ctrack-sa/reviews/excessive-billing-and-*********-business-practice-***
I responded that I had paid them and their ************ debt collectors from Cape Town as well.
But I didnt get a reply to my response or any further communication, so I guess that reply was just lip service.
What a wonderful surprise to get a call two years later this morning (a Saturday morning) from another debt collection firm from Johanesburg (Hybrid or something similar), calling to collect this debt again. To add to this the lady that called was very demanding and rude. She demanded that I waste more on my time giving her information and proof that I paid this. Seriously....
I am so glad that I have my fleet with another company and never have to deal with such an unprofessional outfit. I should do what your debt collectors do and bill you for all my time that you continue to waste.
I am tempted to buy one share in the listed entity and come to every AGM to have my say if I dont get the dignity of a reasonable response/ apology.
Luckily I email your company directly, the person who I advised of payment two years ago and he emailed this new debt collection outfit to close the file as the funds were collected, but not even the decency to apologise.
I even called to ask why there was no apology for what can only be described as incompetence of the highest order, to which I was told, he would apologise once he has got the letter of payment to me for future reference.
Can I ask why two years later I still don't have this letter and why your company is so unprofessional that you hand over settled accounts?
Can anyone tell me if there is an ombudsman that regulates this sort of thing?
Luckily I email your company directly, the person who I advised of payment two years ago and he emailed this new debt collection outfit to close the file as the funds were collected, but not even the decency to apologise.
I even called to ask why there was no apology for what can only be described as incompetence of the highest order, to which I was told, he would apologise once he has got the letter of payment to me for future reference.
Can I ask why two years later I still don't have this letter and why your company is so unprofessional that you hand over settled accounts?
Can anyone tell me if there is an ombudsman that regulates this sort of thing?