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Bernadine
1 reviews | Active since Oct 2022
08 Jan 2026, 09:04
Formal complaint regarding incorrect cancellation quote and threatening sms
I am very disappointed with the service received from CTrack
Helpful (0)
Replies (6)0
Replies (6)
Ctrack SA's replyOfficial
08 Jan 2026, 12:05 Good day Fortune Bernadede Thank you for taking our call. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Executive Members
Ctrack Executive Members
Ctrack SA's reply08 Jan 2026, 12:05
Official
Good day Fortune Bernadede Thank you for taking our call. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Executive Members
Ctrack Executive Members
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Bernadine's updateReviewer Update
08 Jan 2026, 15:21Why must clients escalate or expose issues before assistance is provided
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Bernadine's update08 Jan 2026, 15:21
Reviewer Update
Why must clients escalate or expose issues before assistance is provided
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Bernadine's updateReviewer Update
19 Jan 2026, 11:43I am still awaiting feedback on my request, and it has been more than a week. I was promptly notified via SMS by C-Track that I would be listed on the Credit Bureau, which has already affected my credit profile. If this is the case, I will have no choice but to escalate the matter through my legal representatives
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Bernadine's update19 Jan 2026, 11:43
Reviewer Update
I am still awaiting feedback on my request, and it has been more than a week. I was promptly notified via SMS by C-Track that I would be listed on the Credit Bureau, which has already affected my credit profile. If this is the case, I will have no choice but to escalate the matter through my legal representatives
Ctrack SA's replyOfficial
22 Jan 2026, 16:55 Good day, Fortune Bernadine
Thank you for your email received below.Please be advised that the matter has been received and is currently under investigation. We have initiated an enquiry with the relevant department and appreciate your patience while the investigation is underway.We will revert to you as soon as feedback has been received.
Kind regards
Ctrack Members
Thank you for your email received below.Please be advised that the matter has been received and is currently under investigation. We have initiated an enquiry with the relevant department and appreciate your patience while the investigation is underway.We will revert to you as soon as feedback has been received.
Kind regards
Ctrack Members
Ctrack SA's reply22 Jan 2026, 16:55
Official
Good day, Fortune Bernadine
Thank you for your email received below.Please be advised that the matter has been received and is currently under investigation. We have initiated an enquiry with the relevant department and appreciate your patience while the investigation is underway.We will revert to you as soon as feedback has been received.
Kind regards
Ctrack Members
Thank you for your email received below.Please be advised that the matter has been received and is currently under investigation. We have initiated an enquiry with the relevant department and appreciate your patience while the investigation is underway.We will revert to you as soon as feedback has been received.
Kind regards
Ctrack Members
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Bernadine's updateReviewer Update
29 Jan 2026, 13:34I spoke to Louise from Hybrid Collections on 22/01/2026, when C-Track handed over my account. I explained the situation to him, and he advised that I forward the same email I had sent to C-Track. I forwarded the email to him on the same day.
On 27/01/2026, I sent Louise a follow-up email requesting feedback. On 28/01/2026, I contacted Hybrid Collections again and spoke to Makoena. I advised her that I was still awaiting feedback from Louise. She indicated that she would escalate the matter to him and request that he contact me.
To date, I have not received any feedback or return call
On 27/01/2026, I sent Louise a follow-up email requesting feedback. On 28/01/2026, I contacted Hybrid Collections again and spoke to Makoena. I advised her that I was still awaiting feedback from Louise. She indicated that she would escalate the matter to him and request that he contact me.
To date, I have not received any feedback or return call
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Bernadine's update29 Jan 2026, 13:34
Reviewer Update
I spoke to Louise from Hybrid Collections on 22/01/2026, when C-Track handed over my account. I explained the situation to him, and he advised that I forward the same email I had sent to C-Track. I forwarded the email to him on the same day.
On 27/01/2026, I sent Louise a follow-up email requesting feedback. On 28/01/2026, I contacted Hybrid Collections again and spoke to Makoena. I advised her that I was still awaiting feedback from Louise. She indicated that she would escalate the matter to him and request that he contact me.
To date, I have not received any feedback or return call
On 27/01/2026, I sent Louise a follow-up email requesting feedback. On 28/01/2026, I contacted Hybrid Collections again and spoke to Makoena. I advised her that I was still awaiting feedback from Louise. She indicated that she would escalate the matter to him and request that he contact me.
To date, I have not received any feedback or return call
Ctrack SA's replyOfficial
03 Feb 2026, 13:57Good day, Fortune Bernadede Responding to mail received below. Please be advised that we are trying to contact with feedback for the below complaint. Please advise on a suitable time to contact you back for assistance. Kind Regards
Ctrack Members
Ctrack Members
Ctrack SA's reply03 Feb 2026, 13:57
Official
Good day, Fortune Bernadede Responding to mail received below. Please be advised that we are trying to contact with feedback for the below complaint. Please advise on a suitable time to contact you back for assistance. Kind Regards
Ctrack Members
Ctrack Members