AG
Angela G
1 reviews | Active since Dec 2019
11 Mar 2025, 20:10
Faulty - ************* devices
I am getting panic report of my vehicle being in a different location. App that they gave me is not updating my location and not logging the trips. This means they are installing faulty device in your vehicles or giving you systems that is not working. I am at home and the app is showing I am at work so how can I trust my tracking device that is installed in my vehicle
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Replies (4)AG
Angela G's updateReviewer Update
12 Mar 2025, 07:50Getting phone calls and msg @ 5:15 in the morning of a panic alert when I am at home and in bed. They called me twice, pressed number 2 for a call back it is 7:49 and I still have not received my call back.
Not very reliable tracking company and the units is faulty and not working😡
Not very reliable tracking company and the units is faulty and not working😡
AG
Angela G's update12 Mar 2025, 07:50
Reviewer Update
Getting phone calls and msg @ 5:15 in the morning of a panic alert when I am at home and in bed. They called me twice, pressed number 2 for a call back it is 7:49 and I still have not received my call back.
Not very reliable tracking company and the units is faulty and not working😡
Not very reliable tracking company and the units is faulty and not working😡
Ctrack SA's replyOfficial
12 Mar 2025, 08:35 Good day, Angela Grobbelaar Thank you for taking our call. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department (Technical support) and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Members
Ctrack Members
Ctrack SA's reply12 Mar 2025, 08:35
Official
Good day, Angela Grobbelaar Thank you for taking our call. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department (Technical support) and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Members
Ctrack Members
AG
Angela G's updateReviewer Update
13 Mar 2025, 14:52I have been getting calls since yesterday the unit is still not updating and giving the correct location.
They don't want to send a technician out .... wow 🙄
This is really bad service and not a good tracking company to use for your vehicles safety.
You must pay every month but then you get this!
They don't want to send a technician out .... wow 🙄
This is really bad service and not a good tracking company to use for your vehicles safety.
You must pay every month but then you get this!
AG
Angela G's update13 Mar 2025, 14:52
Reviewer Update
I have been getting calls since yesterday the unit is still not updating and giving the correct location.
They don't want to send a technician out .... wow 🙄
This is really bad service and not a good tracking company to use for your vehicles safety.
You must pay every month but then you get this!
They don't want to send a technician out .... wow 🙄
This is really bad service and not a good tracking company to use for your vehicles safety.
You must pay every month but then you get this!
Ctrack SA's replyOfficial
15 Apr 2025, 14:05 Good day Angela, Thank you taking our call.
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
Ctrack SA's reply15 Apr 2025, 14:05
Official
Good day Angela, Thank you taking our call.
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team