False expectation created

I contacted C Track on the 22 February to reinstate my previous cancelled tracker account due to unforeseen circumstances , I was advised that a new device would have to be installed . I spoke to a guy whom helped me take out the account and confirmed that the installation guys will contact me shortly to schedule an installation .

On the 27th February 2018 at 12:23 , I received an SMS stating that the scheduling department tried to contact me and they were unable to get hold of me to to make a booking and provided a number for me to contact thereof and choose option 4 .

On that same day I contacted the scheduling department in response to the SMS , I spoke to an agent (lady) who confirmed they did try to get hold of me as per notes on system , she then asked if i'm available during the week for installation , I confirmed I can make myself available on Friday , She put me on hold and came back to me , A booking for Friday the 2nd March 2018 @ 8 :00 has been arranged for and confirmed and informed me that installation will take 2 hrs.

On the 2nd of March 2018 , I waited and noticed that time had gone way past 8:00 and I had other commitments for the day , I decided to contact the scheduling department to follow up on what is happening as I've been waiting.

The scheduling department agent told me that the installation was cancelled and I asked her why and why wasn't I informed ? she advised that because I did not meet their credit requirement .

I then asked the agent how is that an application can go through , a booking for an installation be made and then cancelled without even getting back to me? . How does Ctrack create such an unrealistic , false and costly expectation . I have cancelled my tracker in the process and my car is without a tracker , can I hold you accountable should something happen to my car ?

Is this in line with TCF act as per Financial Services Board ?

I need this tracker installed in my car before the end of this week , within which I will take further action if not resolved .

Regards , Simangele