Failing to return phone calls, failing to resolve an issue, and not willing to cancel service.

<p>I signed up with CTRACK in February 2015 for the purpose of having a hassle-free electronic logbook, as this is one of the features they advertise with their service. I even recall asking Janine Fos to send me an example of the logbook to have it verified by my fanancial manager. </p> <p>In August 2015 I approached Ruan Pienaar regarding the end mileage of the previous month not corresponding with the start mileage of the new month. Ruan and the technical team assisted me with this and it was resolved, but then however I could not add comments to the logbook. I informed Ruan of the new problem and he handed it over to the technical department who then told me that I should have patience with the problem, which I did for several months. In January 2016 I again had the same problems with my logbook, thus now the mileage dont correspond and I could still not add comments. Mileage was resolved, but once again I was asked to be patient. In May 2016 the Logbook was a problem again. The business and private mileage did not correspond to the total mileage for the month. I contacted the call centre to explain this to Ruan, all 3 times I was promised by his colleague James that he will get back to me shortly, I ended up emailing him the next morning. Technical department responded a couple of days later on the Friday, and briefed me of a possible resolution on the Monday, which was not succesfull. On Monday 13 June 2016 I contacted the call centre and spoke to James about CTRACK relieving me of my contract or at least covering a portion of the cancellation. He wouldve spoken to me before end of business on that day, today is Friday. </p>