LC
Lesley C
1 reviews | Active since Aug 2009
23 Oct 2018, 11:11
Extremely Poor Service
I am customer with CTrack, and had very awful experience dealing with them especially when it comes accounts billing matters. Also they caused me losses with SARS as they couldn't provide me with my trip logs for SARS and as result I lost money with my SARS Tax returns due to this. Also they don't even have a courtesy to call clients when there's billing issues and quick to hand you over to their legal department. Their overall service is below standards and this makes me wonder if ever my vehicle is ****** will they even recover it. My trust is total lost with this company.
Helpful (0)
Replies (2)0
Replies (2)
Ctrack SA's replyOfficial
23 Oct 2018, 12:08Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***
Best regards,
Ctrack SA's reply23 Oct 2018, 12:08
Official
Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***
Best regards,
LC
Lesley C's updateReviewer Update
23 Oct 2018, 12:57Please do that see - Debit Order Billing Issues (REF#_873886)
Although this matter has been addressed and will soon sort out any outstanding payments.
As a matter of principal the correct procedures where never followed here and very upset and disgusted.
LC
Lesley C's update23 Oct 2018, 12:57
Reviewer Update
Please do that see - Debit Order Billing Issues (REF#_873886)
Although this matter has been addressed and will soon sort out any outstanding payments.
As a matter of principal the correct procedures where never followed here and very upset and disgusted.