Dissatisfied with how this whole issue has been handled.

I sold my car in July 2017, called all the relevant parties (the insurer that recommended to this company and ctrack ) to cancel and I was told that they would follow-up with an email that confirms that I am canceling the subscription, this never happened and assumed that this contract was canceled. In September 2018, started getting calls stating that the car battery has been tampered with and also informed them that I had sold the vehicle in question. Next thing I know my name was handed to their legal department for faluire to make payment. In which I stated my case, but I was told they do not have this specific recording but manged they sent me a voice clip in which the contract was formilized instead. After a lengthy battle with these guys decided to settle the remaining balance (November 2020) and again no response from them acknowledging that they recieved payment and no feedback(Settlement letter or acknowlegement of cancelation) what so ever till today.

I am pretty dissatisfied with how this matter was handled and to all of you who have a contract with this company please make sure you have a way to record each and every phone call you make with this company.