Dissappointed with the service from Ctrack

I contacted C-Track in Feb 2015 and raised concerns about the tracking device not working. Furthermore I informed James that my vehicle has been traded in and once I received feedback about the refund of premiums we can arrange for the unit to be installed in my new vehicle. After weeks of waiting I contacted C-Track again and explained the situation to Magda. She requested I resend the emails to her. She never called back. A few weeks ago I spoke to Mbali and she promised to look into the matter and call back and to date i have not heard from her. The last text message I received from C-Track was a message stating that my tracking device is not reporting. This is the same day I contacted Mbali.<br> <br> I am shocked at the service from C-Track after having been a loyal customer for many years. Furthermore the old tracking device was shown to me in Jan 2015 was covered with tape yet I was informed last year that the device was faulty and replaced yet the technician attempted to fix a faulty unit which resulted in water damage and the unit not reporting or updating