DISGUSSING SERVICE ONCE AGAIN!!!!!!

Follow-Up on Refund Commitment Dear Ctrack Team, I am writing to express my serious concerns regarding the refund that was promised to me on September 13, 2024. As of today, I have not received this refund, nor have I been properly informed about the status of my account. When I previously suggested applying the credit to my account, I was informed that this was not possible, and I was assured by your accounts department that a refund would be processed. A month later, after my recent inquiry, I was told that the refund would only be initiated on October 1. However, I have checked my bank account, and there is still no refund from Ctrack. This lack of communication and failure to fulfill commitments raises serious concerns about your company’s customer service practices. I expect transparency and accountability, and I am disappointed by the ongoing delays and inconsistent information I have received. Can you please clarify the status of my refund? Will I receive it as promised, and can I be assured that there will be no double deduction from my account? It is crucial for me to resolve this matter promptly, as it reflects on Ctrack's values and commitment to customer satisfaction. I look forward to your immediate response.