Device disconnected. Still being billed. Poor service.

<p>My device was giving problems and had to be disconnected as it was running the car battery down. After this, i was ensured by the technical team that my contract would be suspended as i do not have a functioning device. After my own pro-active follow up, i found this was not the case, and i would continue to be billed. The customer agent promised to get back to me after following up internally to resolve this. After numerous calls, and messages I've left for this agent, I STILL have not been contacted. This issue has still not been resolved. And I am still not clear as to what is the status with my c-track device and my contract.</p>