Customers not important

I have been a loyal private customer for 15 years with 3 vehicles. About a week ago I notice no more health check sms's. on App all vehicles and online PC, vehicle were travelling, should have been at home? Obviously something wrong. Phoned Paul (at CTRACK technical) 19 Oct @ 08:56 and discussed the non reporting. He did numerous tests and 37 minutes later agreed that there was a problem. My concern was that I would be travelling to Mpumalanga in a weeks time with no coverage. 7 days has passed and coms from CTRACK. Phoned 2day 25 Oct and after 35 minutes established that the 3yr contract had expired and were not willing to support unless I signed for another 3yr contract as the current units were too old. Why was I not told this 7 days ago? The lack of good service is reflected on HP rating 1.47 out of 5. It's so sad that Companies like CTRACK don't realise that unhappy customers will move. I'm in the process of looking for an alternative tracking company as this is totally unacceptable. Time is short CTRACK!