Ctracker doesn’t care . Disappointing service.

My ford ranger got hijacked , Luckily they were embushed by a fellow driver who called the police n the police recovered my car but the hijakers managed to remove the Tracker. The person who was driving at the time of the incident told me that the police took the car to safety until the owner come but when I called C track to check with them as to which police station have my car ,tthey jst told me that they can’t locate it . The following day I went to the nearest police station to check if they have it and yes they had it . What disappointed me was the fact that ctrack never called me to follow up on the case or check with me if I got the car back so to me I felt like they jst don’t care all they care abt is our money. Disappointing service