HM
Hazel M
1 reviews | Active since Sept 2009
24 Oct 2019, 15:13
CTRACK THE BULLY...
The Bully of car tracking companies...
I started a business that did not go well. i had to sell the kombi that i had ctrack device installed on. On sale of the care i forgot to remove the device.
i understood that on cancellation we would have to pay the penalties at least to cover the device. when i asked for the settlement amount for early cancellation i was quoted the monthly service subscription fee. they even added an increase for the next year. how can they charge a full service fee for no service rendered?
Who can I call to report this unfair practice. i am gutted beyond gutted. a lady called Letta told me this is standard practice for all cancellations from businesses. but businesses are run by people. why do this discriminatory practice aimed at businesses? How are we as SMME supposed to thrive? i am threatened with their legal department they know as a struggling small business i do not have the financial muscle to take them on.
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Replies (2)
Ctrack SA's replyOfficial
24 Oct 2019, 16:14Dear Hazel, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Best regards,
Ctrack SA's reply24 Oct 2019, 16:14
Official
Dear Hazel, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Best regards,
Ctrack SA's replyOfficial
30 Oct 2019, 16:47Dear Hazel, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team***
Best regards,
Ctrack SA's reply30 Oct 2019, 16:47
Official
Dear Hazel, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team***
Best regards,