KN
K N
1 reviews | Active since Aug 2016
30 Nov 2019, 15:17
Ctrack SA poor service ethics
I purchased my vehicle in 2016 and ctrack installed a tracking unit with early warning. The service included the option for me to resl time track my vehicle. The system mal-functioned twice since I enlisted as a client. Three weeks ago I decided to track my vehicle only to realised that the tracker does not work.
Ctrack refused to repair the device nearest to me. The only option is pay the extra call out for the technician or wait until there are other users needing a technician. Your guess when this matter would be resolved is when...
In the interim, ctrack is happy to debit my account for a non-functional system. Where is the business ethics here?
As a loyal customer, they gave me no feasible solution prompting me to cancel their services. I strongly advise the readers to stay away from businesses like this with weak business ethos.
I have since cancelled their services and reversed the last 2 debits orders.
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Replies (2)
Ctrack SA's replyOfficial
02 Dec 2019, 08:20Dear Mr. Naidoo, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Best regards,
Ctrack SA's reply02 Dec 2019, 08:20
Official
Dear Mr. Naidoo, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Best regards,
Ctrack SA's replyOfficial
04 Dec 2019, 16:06Dear Mr. Naidoo, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team***
Best regards,
Ctrack SA's reply04 Dec 2019, 16:06
Official
Dear Mr. Naidoo, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team***
Best regards,