JE
Judy E
1 reviews | Active since Mar 2021
15 Apr 2024, 15:17
Ctrack SA Non existing back up Service
Had a technical problem with my unit in car. Keep sending Jam messages. After numerous calls and re-setting, they promised to book a technician to come out to repair unit. I have been waiting for over 2 months for this to happen In the meantime I am paying for a non existing Service
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Ctrack SA's replyOfficial
15 Apr 2024, 16:04 Good day, Erasmus Judith Thank you for taking mu call. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Member
Ctrack Member
Best regards,
Ctrack SA's reply15 Apr 2024, 16:04
Official
Good day, Erasmus Judith Thank you for taking mu call. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Member
Ctrack Member
Best regards,