JM
Joel M

1 reviews | Active since Sept 2021

14 Sept 2021, 12:50

Ctrack SA Bad Customer Service

They very arrogant be carefull if you want to do business with them. They work with ***** lawyers and Sherrifs who go to court and get warrants to attach property without your presence to defend your case. I had their tracking device installed in my van around 2010, my client wanted me to upgrade to an advanced tracking system a year later, we approached Ctrack they installed it. Now instead of cancelling the lower grade system they continued billing for the two systems. I have complained, written a number of emails no one listened instead I was sent from pillar to post. Now two weeks ago they sent a Sherrif to my house with a Warrant against my property (furniture) saying I owe them R30000, funny Sherriff couldn't come and serve me with a notice to go appear in court, that's their tricks. How do you Bill one vehicle twice for the same thing? I'm sitting with this problem currently.

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Replies (1)
Ctrack SA
Ctrack SA's reply14 Sept 2021, 14:19
Official
Good day Joel,
 
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. 
 
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. 
 
Yours sincerely 
 
The Executive Team 

Best regards,