Ctrack poor service

I missed one month of the payment end February, I called the Head office on the 06/03/2021 to get account details and pay but I was told that there a Naedo debit that will take place. I also received emails confirming that but no debit was attempted, and also no debit done on the 31/03/2021.

I subsequently received a final letter of demand for the 2 months I was behind . To my surprise I had called their offices on 3 occasions in order for the payment to be done and told that I can’t make bank transfer because they will do a debit. I then called and I was told that my account is handled by Ms de Bruin. I tried to get hold of her but she was stubborn and transferred my call. I feel that this clown (ms De Bruin) is either ****** or doesn’t know her work and is not fit to hold that office. I was subsequently assisted by ms Emmah Thinda who was very helpful and friendly