VP
Velly P

1 reviews | Active since Dec 2015

22 Jul 2019, 14:08

CTRACK ONLY FOR THOSE WHO DO NOT VALUE THEIR VEHICLES

My car was hijacked last week and after notifying them, all they said to me was that they cannot locate the car and the only thing they see is a false alarm, false alarm my foot. The tracker was removed and their are not even aware that its no longer there, how can you not see/identify that your tracker device was removed and the only thing you can say is you cannot locate the car and that the car gave you a false alarm during the day and that was the last update you had of the car. You are so USELESS, PATHETIC, DISGUSTING AND YOU SHOULD BE ASHAMED OF YOURSELF. Now that you have discovered that my wife reviewed you, you call me and pretend as if you care GO TO HELL. IF YOUR TRACKING DEVICE CAN BE REMOVED FROM A CAR AND YOU CANNOT EVEN SEE THAT IT WAS REMOVED THEN SHAME ON YOU, YOU SHOULD REALLY BE ASHAMED OF YOURSELF TELL YOUR CEO TO GO AND GIVE A BIG HUG TO A TRANSFORMER. I ONLY HAVE THE ALMIGHTY GOD TO THANK SO SO MUCH THAT MY CAR WAS RECOVERED HE REALLY SHOWED ME HIS GREATNESS AND I FEEL BLESSED.

0
Replies (2)
Ctrack SA
Ctrack SA's reply22 Jul 2019, 15:50
Official
 Good day Velly,  Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.  Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.  Yours sincerely      The Executive Team 
Ctrack SA
Ctrack SA's reply25 Jul 2019, 08:29
Official
 Good day Velly,  We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us.  Customer Care - Executive Team ***