FF
Felleng F
1 reviews | Active since Oct 2017
26 Oct 2017, 14:36
Ctrack not reliable
My car had a tracker on it and was paying for it, until I noticed that I was paying for nothing. The tracker was not working actually it never did. I asked for a technician to come fix the tracker but never came and took way too long to respond to query. So I eventually asked them to stop debiting me and don't even send the technician anymore because I am paying for a service that I am not using. So now I am sitting with invoices that I am not owing as I asked for My account to be stopped. The call center people are very rude I even blocked the calls from coming in as I felt I was harassed. My credit score is affected by this and I want to get over and done with this. I hope and wish this issue can be sorted because its giving me stress.
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Ctrack SA's replyOfficial
26 Oct 2017, 15:19Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
Ctrack Executive Team
***
Best regards,
Ctrack SA's reply26 Oct 2017, 15:19
Official
Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
Ctrack Executive Team
***
Best regards,