Ctrack misrepresentation & damaging my credit report.

I took out a new Ctrack contract and got billed after installation of tracking device, debit order went off and Ctrack received their money. I later noticed my credit rating dropped on my credit report due to Ctrack submitting incorrect payment behavior, stating that I'm 30 days in arrears! I had a flawless credit record until Ctrack came into the picture and damaged my credit score. Experian advised me it may take up to 6 months for my credit rating to return back to excellent, even after the account has been updated and shows no arrears. I'm a director of a company and this negatively affects interest rates ,future credit applications my business and I will request from the service providers/banks. Ctrack please remove this inaccurate update from my credit profile. I will be turning to the Credit Ombudsman for assistance if this issue is not resolved in 72 Hrs. Ctrack you received your payment, why report to the credit bureau's that I'm in arrears??? I thought Ctrack was a premium product, clearly not. I would not be surprised if my car gets ****** and you cannot find it.