MM
Mandla M

1 reviews | Active since Nov 2018

09 Feb 2019, 17:30

CTRACK IS REFUSING TO CANCEL A FAULTY CONTRACT (AND THEY DELIBERATELY SENDING DEBT COLLECTING COMPANIES) AND FAILED TO DELIVER WHAT WAS PROMISED

Please warned and be very careful when taking any contract CTRACK. This is not even similar to Momentum, what happened few months ago, when they were publicly forced to take care of people that take of them (Customers). With CTRACK, it’s like been expected to finish off and drink a gallon of spoiled milk from a supermarket, or continue living in at an apartment/flat, and continue paying for it, even if the roof went off during a huge storm. Am expected to pay off the balance for the vehicle which I don’t even have, and with paid for features that were not delivered during accident event, when they were really needed (vehicle accident) and a life treating situation. Worse they can’t handle the matter themselves amicably the send off debt collecting agents (I suspended payments) because am not been listened too. The whole contract was just a false, and even after 3 contracts I given and gave business them a business, the treatment is every appalling. Trust me, when joining this organisation and it’s at your own peril. Am preparing some documents, and most of them written by them is wrong and false will be taking it to court of law soon. Before, I could paste this message I took some time reading out other customers messages … am was very shock, and still amazed that this looks like normal thing from this organisation, it can’t go on like this, when you think you come with good faith and with thought of getting a super wonderful deal and good value for money. I want is that the cancel this faulty contract, with lots of mistakes in it, if they want to be perceived as good moral and ethic organisation, also apologize for what the sent me through and pay of the legal fees I am paying for every month as this is their fault.

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Replies (2)
MM
Mandla M's update09 Feb 2019, 17:42
Reviewer Update
I forgot to mention that the vehicle was a write-off around this time last 2018. Even if the contract was faulty, am failing to understand why do I need to pay off for the vehicle I dont have, doesn't the contract have fall away since vehicle was write off and legal copies also attest to this and they can ask the relevant organisation to confirm this. Some companies push for target sales but at-least they take care of the customers and even on top off that they have VAS at their cost .... oooh! NO not CTRACK my dear ..... what irks more I gave this company more business than an other customers even if there still flaws, my mistake was to wait unfortunately till I had really disaster
Ctrack SA
Ctrack SA's reply12 Feb 2019, 10:28
Official
 
Dear Customer, 
 
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. 
 
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. 
 
Yours sincerely 
 
The Executive Team 
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