RL
Richard L
1 reviews | Active since Jan 2014
05 Feb 2021, 15:04
CTRACK IS NOT WORKING IN SA
Worst Company ever to deal with. Car was ****** Feb 2020 and they still insist on paying the monthly premium as well as about R 6000. This was not told to us when installing the tracker. If the system that they install was effective we still had the vehicle today. After a year they now handed us to attorneys ? How can you pay for something that you did not have and that was not working properly.
Helpful (0)
Replies (3)0
Replies (3)
Ctrack SA's replyOfficial
05 Feb 2021, 15:47Dear Richard,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Best regards,
Ctrack SA's reply05 Feb 2021, 15:47
Official
Dear Richard,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Best regards,
Ctrack SA's replyOfficial
12 Apr 2021, 18:30Good day Sir,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
Best regards,
Ctrack SA's reply12 Apr 2021, 18:30
Official
Good day Sir,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
Best regards,
Ctrack SA's replyOfficial
12 Apr 2021, 18:30Good day Sir,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
Best regards,
Ctrack SA's reply12 Apr 2021, 18:30
Official
Good day Sir,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
Best regards,