CTRACK invaded my consumer right!

I was advised by a CTRACK Legal Manager that a decision was made within CTRACK Customer Service to extend my contract from October 2016 to 2019 without my consent. During the previous contract term (also 36 months before 2016), the CTrack unit was discovered to be faulty after my car battery was drained for months by this unit and was replaced under the warantee. When my contract ended in 2016, I did not contact CTRACK when purchasing a new car to ask for a renewal due to the risk that was imposed to my previous car battery. I realised after a few months that the debit order was still active on my account and have been in back and forth emails with CTRACK Legal and Customer Care requesting for the so-called renewal contract or voice recording where I agreed to this contract extension. To date they have not provided me with this contract but have informed me that I need to pay them a penalty to exist from a contract which I never extended. No matter how many times I cancel their debit order, they still find a way into my account. I have asked to speak to someone more senior but they have decided to stop responding to my emails. This is the worst customer experience and beyond EVERY consumer right. I believe that what they are doing is *******. Not only should my money be paid back, but the person that renewed the contract on my behalf should be arrested for this crime.