QK
Quinten K
1 reviews | Active since Aug 2021
07 Sept 2024, 17:07
Ctrack
After and still complaining about their bad service now I receive additional invoices for start up messages, every month.Isn't this supposed to be included in the package? After complaining about that I received an email telling me the amount is right but knowingly that it was their fault for the messages they still charge me. Tried to cancel the contract after many complaints they charge me R3500 for trying to cancel the contract but for what?, Utterly bad service and the arrogance to charge me for breaking contract after too many complaints. Never in my life again will i use Ctrack
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Ctrack SA's replyOfficial
09 Sept 2024, 11:19 Good day, Kearns Quinten Thank you for taking our call. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Members
Ctrack Members
Best regards,
Ctrack SA's reply09 Sept 2024, 11:19
Official
Good day, Kearns Quinten Thank you for taking our call. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Members
Ctrack Members
Best regards,