Ctrack does not want to approve the cancellation of my vehicle tracking contract

<p>On the 12th January 2017 I sold my car, I then contacted the ctrack support centre ********** 444 to request for the cancellation of the vehicle tracking contract on that day I first spoke to Ruan at 11:25 am who the transferred me to Diego at 11:26 am. It was Diego who then explained the contract cancellation process and he gave an email address for me to send my contract cancellation request, I immediately sent an email to ********** <p>On the 16th January 2017 I decided to call ctrack to find out if my request has been approved I first talked to Annaline at 14:17 pm who then transferred me to Vuyo at 14:18 pm. Vuyo also explained the contract cancellation process and she gave me a number for me to sms a contract cancellation request to again, here is the number ********** 378. On the 17th January 2017 I called ctrack again this time I spoke to Marcel at 13:15 pm, who was able to give me an estimated amount of the contract cancellation fee but he told me that my request was sent to management for approval.</p> <p>On the 15th February 2017 I called ctrack to find out if my request has been approved I spoke to Annette at 15:53 pm who then transferred me to Michael at 15:54 pm, who also told me that they are still waiting for management to approve my contract cancellation request. It was during the month of February when I got an email from ctrack giving me my reference number.</p> <p>On the 10th March 2017 I called ctrack to find out if my request has been approved I spoke to Devante at 9:08 am who then transferred me to Michael at 9:16 am who told me again that they are still waiting for management to approve my request.</p> <p>On the 18th March 2017 I called ctrack to find out if my request has been approved I spoke to Robert at 8:41 am, but he told me that the accounts and cancellations department does not work during weekends or public holidays. Robert asked me to call on Monday the 20th March.</p> <p>On the 20th March 2017 I called ctrack again to find out once again if my request has been approved I spoke to Mkhethi at 10:25 am who then transferred me to James at 10:28 am I told James that I have been waiting for ctrack to approve the cancellation of my vehicle tracking contract, I was told that only management can approve contract cancellations.</p> <p>This is appalling; I don’t understand how ctrack operates a contract cancellation approval can take three months this is shocking. I have spoken to eleven crack support centre consultants none of them were able to assist; crack has not even made an effort of contacting me about the progress of my contract cancellation approval. I also think that the quality assurance department of the ctrack call centre does not exist or they simply just don’t care about customers. I personally think that ctrack does not want to allow any contract cancellations, which is very ********* behaviour from a multinational company.</p> <p>From a bitterly disappointed ctrack customer.</p>