JV
Jacques V

1 reviews | Active since Sept 2013

27 Jan 2020, 15:03

Ctrack charges after you have cancelled

Today I contacted Ctrack to cancel my tracker as I sold my vehicle. I was then told that another payment will still be deducted from my account as they have a one month notice period.

Why would you force a client to pay another month for a service that they have cancelled? You literally cannot deliver the service to me for another month but you expect me to pay for it?

Do you expect your clients to give you one month notice every time they plan to sell their vehicle? More specifically, do you believe that I will install a Ctrack device in my new car?

0
Replies (2)
Ctrack SA
Ctrack SA's reply27 Jan 2020, 16:17
Official
Dear Mr. Visagie We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team***
JV
Jacques V's update27 Jan 2020, 16:36
Reviewer Update
I can confirm that Ctrack has not satisfied me in terms of addressing my complaint. I can only hope that people avoid this service provider at all costs