MO
Mike O
1 reviews | Active since Nov 2019
17 Oct 2023, 09:35
CTrack Certificate
Recently was in the process of moving my insurance from Discovery to a third party, and had a CTrack tracker installed in 3 of my cars. I had a call from Maserole Mashiloane asking me if I would like to carry over my tracker with CTrack. I only needed one transferred. They came and removed the 2. But i have still not received my certificate to give to my new insurance company to show that i have a tracker device. We are now 17 days into this month and still no certificate. So if my car is ****** i am not covered
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Replies (4)0
Replies (4)
Ctrack SA's replyOfficial
17 Oct 2023, 11:20 Good day, Mike Osborn Thank you for taking my call. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Best regards,
Ctrack SA's reply17 Oct 2023, 11:20
Official
Good day, Mike Osborn Thank you for taking my call. Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Best regards,
MO
Mike O's updateReviewer Update
17 Oct 2023, 12:03your consultant said it would be done by yesterday.
MO
Mike O's update17 Oct 2023, 12:03
Reviewer Update
your consultant said it would be done by yesterday.
MO
Mike O's updateReviewer Update
18 Oct 2023, 12:49Thank you for the prompt response and feedback. Was sorted out very quickly. Thank you.
Just not good that needs to get to this sort of situation before it gets sorted.
Just not good that needs to get to this sort of situation before it gets sorted.
MO
Mike O's update18 Oct 2023, 12:49
Reviewer Update
Thank you for the prompt response and feedback. Was sorted out very quickly. Thank you.
Just not good that needs to get to this sort of situation before it gets sorted.
Just not good that needs to get to this sort of situation before it gets sorted.
Ctrack SA's replyOfficial
18 Oct 2023, 13:18 Good day, Mike Osborn
We confirm having addressed this matter and, again, thank you for writing to us in the first instance. We apologies for the inconvenience caused.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance. We apologies for the inconvenience caused.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
Best regards,
Ctrack SA's reply18 Oct 2023, 13:18
Official
Good day, Mike Osborn
We confirm having addressed this matter and, again, thank you for writing to us in the first instance. We apologies for the inconvenience caused.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance. We apologies for the inconvenience caused.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
Best regards,