Ctrack broke my bike

I’m extremely disappointed with the service I’m getting from Ctrack, firstly it took long for me to get the device fitted into my motor cycle and when the Technician finally came to install the device he did not finish the job as he said the SIM cards that he had were faulty thus he would return and complete the job this was on the 19th of March 2018 it is now the 25th and i haven’t been contacted by the technician so that he can complete the job or Ctrack to ask me if everything went well, and I bet my debit order will be going off end of this month, as if this was not enough the technician did not return the exhaust of the bike correctly so much that upon vibration one of the nuts broke inside of the engine block and the sound the bike is making when idling is terrible I want my bike fixed ASAP as it is for Business and I’m losing bread for my family when it’s not in good working order.