CTrack - Bad service

Using Ctrack as a service provider has been an all round dismal and frustrating experience. Initially I received alerts and the concomitant obligation to respond every time that I drove and this lasted for weeks despite their assurance to fix the problem. Last week they sent a technician to install a new tracking unit and as soon as I used the vehicle, I discovered that the indicators and hazards were not working (while driving). To their credit, they sent the technician again on Thursday, however this was short lived as the same problem arose when I used the vehicle again. The call center, operator, Kelvin Ncube, (third Ctrack operator now) said that he will escalate the request but that technicians will only be available on Monday. He also said that they don’t connect the device to the indicators… as if the device does not involve connection to the battery, fuses and auto electrical consequences if done incorrectly. The engagement with this business has been an intrusion instead of beneficial with actual and potential negative impacts that can endanger myself and others - driving without indicators and hazards is a real threat and harrowing experience.