Ctrack absolutely unreliable

Ctrack again did not respond to me - again the last email just said that my concerns was (again) escalated to the legal department who will respond - same as before and despite a further request by me to do so - I am still waiting. Despite still considering us to be in a negotiation phase - they went ahead and handed the matter over to a collection company. On the previous occasion and after reverting to social media - I at least got them to respond although they still avoided the actual problem that forced me to cancel my contract - "the fact that my cell number was registered to a vehicle in Cape Town (forever receiving notifications (SMS's) that my vehicle (in Cape Town) was fine or should be alert of the weather etc - and whenever I raised the matter or tested my vehicle through the call centre I got a negative response. They claimed that they will fix it but this took months - while I had no evidence that my vehicle was actually covered for that period" The worst part is that until now Ctrack has still not send me an invoice or final amount owed - with a breakdown of the actual claim nor did they inform me that I had to pay or the matter will be escalated for collection. We are for all practicality still in discussion on the matter with them avoiding responding with proper evidence. This gives me all the motivation to back my initial decision to cancel the contract as I simply cannot rely on Ctrack to protect my vehicle or to even respond to emails.