JW
Jacqueline W
1 reviews | Active since Sept 2020
09 Sept 2020, 12:57
Ctracj technicians are ******
my vehicle battery had run out and track had replaced their faulty battery that when it was low and flat, it started consuming my car battery and as a result my battery needs to be replaced. ctrack technicians state that they had not replaced anything and the report they had written on is not conclusive to the work they had done. come and fetch your device from my car, your guys are ****** and don't take accountability
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Replies (3)
Ctrack SA's replyOfficial
09 Sept 2020, 14:44Dear Jacqueline,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Best regards,
Ctrack SA's reply09 Sept 2020, 14:44
Official
Dear Jacqueline,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Best regards,
JW
Jacqueline W's updateReviewer Update
11 Sept 2020, 10:29My issue has still not been resolved. Your company refuses to take accountability and refuses to contact the parties involved as to what had happened
JW
Jacqueline W's update11 Sept 2020, 10:29
Reviewer Update
My issue has still not been resolved. Your company refuses to take accountability and refuses to contact the parties involved as to what had happened
Ctrack SA's replyOfficial
28 Sept 2020, 09:02Good day Jacqueline,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Customer Care - Executive Team
Best regards,
Ctrack SA's reply28 Sept 2020, 09:02
Official
Good day Jacqueline,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Customer Care - Executive Team
Best regards,