Confusion & lack of progress

<p>Hi</p> <p>I have been emailing Nicolene Booysens & Jeanine Fos about a problem I have. My insurance certificate sent to me lst week by Nicolene said I have the Panic Alarm service associated to my account.</p> <p>However when I had the unit installed I was told this is not s service that is provided.</p> <p>How can it be on my certificate but not available to me?</p> <p>A gent called me last week and told me that I can have the service and he would put me through to the right department to sort it out for me.</p> <p>I then ended up talking to a woman who was of absolute no help and didn't seem to understand the problem at hand. She then ended up putting the phone down on me!!</p> <p>So to date ....... I am no where near a solution to a problem dating back to last week???</p> <p>Can someone help me??</p> <p>Does anyone care about my problem?</p>