1 reviews | Active since Jan 2018
Complain and refund reque6
I am so frustrated and angry with the service that I have been receiving from Ctrack since I joined them. I have been complain since day one. I need to constantly be calling to follow up on my query and complain. Consultants there always promise to call you back but never do. The last consultant by the name of James that I spoke to from customer service said he was going to call me back on Thursday when I spoke to him as the consultant that was dealing with my query was not work. And the sad thing is that she also promised to call me back with feed back and didn't. Her name is Nadine. I am so frustrated and angry. And want my query to be sorted out and my refu d to be in my account asap.
Muofhe ********** 718
Dear Mr. Gaebee,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
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Best regards,
Dear Mr. Gaebee,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
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Best regards,