1 reviews | Active since Nov 2012
Car battery ******. No SMS notification
My car battery was ****** on 23/11/2017 between 3pm and 7pm. According to my knowledge I am supposed to receive a battery tamper sms. Upto now (24/11/2017) I have not received such an sms. I phoned the customer care line. I spoke to Esmerelda and Nadine. After checking their system they told me that my unit is old. So when the battery was disconnected then the unit also switched off.
So why was I not notified that my unit is old? Why do you keep on deducting money from my account for a broken unit? Please tell me the current location of my car.
I blame CTrack. If the unit was working properly then I could have caught the ******* in the act.
Reg Number: LVZ 398 GP
Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
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Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
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