NK
Neels K
1 reviews | Active since Jan 2026
22 Jan 2026, 15:59
Can't complain about service if there is none
Will not recommend CTrack to anybody. Waiting a month for technical to make contact regarding a tracking unit that is faulty after the technical manager said he will make sure they phone me for appointment. Billing for additional sms after they sent me a email where it was confirmed that there is no additional costs. Have six vehicles with them and having issues since the start. When requested to cancel due to them not delivering the services and unable to resolve the problems, was told that I must pay cancelation fees. Even though the issues is from their side.
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Ctrack SA's replyOfficial
23 Jan 2026, 09:04 Good day Sir, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards,
Customer care team
Customer care team
Ctrack SA's reply23 Jan 2026, 09:04
Official
Good day Sir, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards,
Customer care team
Customer care team