cG
charity G

1 reviews | Active since Oct 2015

11 Jan 2018, 11:02

CANCELLED POLICY DUE TO LIES FROM CUSTOMER SERVICE

the team that handled my case is ****. they kept lying to me just so they could drag time and make me pay for a service i was not happy about. And now still taking money from me. they refuse to remove the tracker from my car. will never recommend them to anyone. Bad service

0
Replies (3)
Ctrack SA
Ctrack SA's reply11 Jan 2018, 12:00
Official

Dear Customer,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.

Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.

Yours sincerely

The Executive Team

***

cG
charity G's update11 Jan 2018, 12:05
Reviewer Update
you have a long way to go CTRACK. i hope you read the bad reviews on hello peter. your staff is ***. am waiting for the recording of all calls that I have had. can you tell me how many days does a client have to cancel a policy without being penalized? i complained from day 1. i was **** to just so i can get to 20+ days to cancel my policy. this is madness
cG
charity G's update18 Jan 2018, 12:57
Reviewer Update
Thank you for resolving my issue. my policy cancelled without penalties. it was a battle but am happy the outcome was great. I have learnt and i hope you have learnt too. try and better your services. Good luck