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Albert D
1 reviews | Active since Mar 2019
27 Mar 2019, 19:37
cancellation department = black hole
I've been trying to cancel a contract with C-Track for a week now. Contact centre promises settlement quote. Emails to cancellation department unanswered. Why should this be so difficult?
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Ctrack SA's replyOfficial
28 Mar 2019, 07:39 Dear Customer, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
Ctrack SA's reply28 Mar 2019, 07:39
Official
Dear Customer, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***