RK
Rebecca K
1 reviews | Active since Dec 2020
31 Dec 2020, 13:29
can C-tracker pay installment as the car was insured by them
On the 14 October 2019 my car was ****** from my yard at Witpoortjie Estate at about 8 late at night, C-tracker didn't even call us to tell us someone is feddling our car, we did called them after the tracker showed us our car was in kagiso tarven, they did go there and found the tracker was put down by the tarven the car is gone even then C-tracker refused to pay for the car saying we left the engine running, we still paying for the car that was covered by C-tracker.
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Ctrack SA's replyOfficial
01 Jan 2021, 11:12Dear Rebecca,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
Ctrack SA's reply01 Jan 2021, 11:12
Official
Dear Rebecca,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team ***