RG
Rina G
1 reviews | Active since Aug 2013
25 Jan 2018, 10:52
Calling CTRACK is a huge problem
I've just called ********** 444 and held on for 6 minutes before SOMEONE eventually answered!!!!!! CTRACK is such a HUGE company with over 30 years experience, WHY is the CALL CENTRE/CUSTOMER SERVICE so pathetic????????? When I spoke to a person, they kept on asking for my details - ISN'T THIS ON THE SYSTEM???? AND INFORMATION ON THE SYSTEM IS WRONG, EG. YEAR OF MY CAR..........................I COMPLETED THIS ON MY APPLICATION - WHY IS IT WRONG ON THE SYSTEM??????????????????? I AM VERY, VERY WORRIED, AS I AM A NEW CUSTOMER!!!!!!!!!!!!!!!!!!!!!!!!!! INSTALLED ON 20 JANUARY.......................................... IS IT POSSIBLE TO CANCEL MY CONTRACT NOW????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
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Ctrack SA's replyOfficial
25 Jan 2018, 11:11Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***
Best regards,
Ctrack SA's reply25 Jan 2018, 11:11
Official
Dear Customer,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
***
Best regards,