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Peet M
1 reviews | Active since May 2018
30 Nov 2020, 08:22
C Track SA **** service and no after sales support
C Track - Probably the worst after sales service that you can expect from a company !!!!! They promise you the world before you sign the contract, after you signed you are on your own.
C Track made me pay over a R1000 to transfer the devise from my old to my new vehicle. But since day one the unit has been faulty, almost 7 months later its still n F@#$##@ up !!!!! I receive multiple false impact and G force reading and then followed up with a ****ty automated response. I reported this about 10 - 15 times and 2-3 technicians later its still up to ****.
If you are looking for a tracking device please consider someone else not - C track ...... not worth the cent or the hassle !!!!
Helpful (0)
Replies (2)0
Replies (2)Ctrack SA's replyOfficial
30 Nov 2020, 09:00Dear Sir,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Ctrack SA's reply30 Nov 2020, 09:00
Official
Dear Sir,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received.
Yours sincerely
The Executive Team
Ctrack SA's replyOfficial
09 Dec 2020, 10:10Good day Peet,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Yours Sincerely,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Yours Sincerely,
Customer Care - Executive Team
Ctrack SA's reply09 Dec 2020, 10:10
Official
Good day Peet,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Yours Sincerely,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Yours Sincerely,
Customer Care - Executive Team
