C-Track SA Incompetency

Dear C-Track

I am not interested in talking to anyone that don’t know what is wrong with the account. This is going forward and backward now since December 12th, 2022, and juts looking at it seems C-Track is ruled or run by a bunch of headless chickens obvious with your brains chopped off… Yes, by now you would suspect I am one of those difficult low-class customers and maybe you must start looking for the cause of me being upset and my rudeness… o An application was sent on December 12th ‘2022 which you except and indicate immediate work will be done on this. The application clearly indicated it is a transfer of ownership from my son ******* **** ****** to myself Pat J O'Brien. o Clearly on the forms sent in it shows a monthly payment of R***.** pm and obvious a yearly cash payment of R*,***.** o Further to this clearly on the form is mentioned that we take over a system already paid in full. o Included in this customer transfer “Old V1.6_2021_Aug” my South African ID is clearly visible together with 3 cellphone numbers. o (Primary) Patrick 084 *** **** o (Secondary) ********** 074 *** **** o (Tertiary) ****** 082 *** **** o Then I have a screen print from one of your computers clearly showing my details with my account number of my South African bank which was created o I need contact details of your Management Director CEO o Dear’s the way you handled this transfer of ownership is a complete yoke you let Eskom look good due to your incompentancy of looking after your customers… Question’s:

1. I received invoice Jan 23rd ’23 now stating an amount of R188.92 obvious with Vat = to an amount of R217.26 from Sanet Swannepoel a. More frustrating to this she send me an invoice which is a secure document which suppose to open with my RSA ID number NOW explain why do I need Antonie’s ID number for this document (is this how secure your documents is, please ……..) b. How do you come to the amount of R188.92 to start with if the 6-page document send to you December 12th ‘2022 this whilst you except the document send to you December 12th, 2022 2. January 23rd, 2023, 19:41 you send a mail to my son concerning my C-Track stating that we owe you an amount of R434.52 a. Please now advise how do you manage to come to this amount. (Question was already ask by my wife which you reluctantly don’t answer, is it because you don’t have an answer or is this due to …. I can think what I want not always possible to say it) b. You threaten me with legal actions and suspension of recovery services for 5 consecutive times this whilst when I ask you who cancelled the debit order you again decide to seal your lips and keep your silence. c. I have asked for an official contract from your side twice guess what NO ANSWER and or reply. d. When Antoinette talks to you Gabrielle you have said to her if the transfer documents is on your mail before 15th December ‘2022 all will go through as from January 4th, 2023, as arranged. i. We have email confirmation that you indeed received the documents in due time meaning if you mess up don’t start blaming the customer its now us that is *********** in doing our work… e. You have no right to disclose any information e.g., the state of my C-Track account and or vehicle to any third part even though this my son and daughter in law. Circulating information or disclose information without my permission comes down to “Gross Misconduct” and we not going to stop this here you will come forward with an explanation and how we going to settle this... (You pulled my name with my son through the mud as he now thinks Dad don’t pay his dues and yes, I am pistoff with this and not this only) f. We are one month into 2023 and for the first month I was not able to track my car via SMS. This even though I am in the State of America it doesn’t mean my number isn’t working up here. g. Back to point C give me a date on when I will receive my contract and as it is at present it is paid in full for the next 12 months. i. When will you decide to activate the 3 cell phone numbers as listed in order for us to know that in case of an issue you will contact the 3 numbers listed AND now, I mean contact me and the 2 I listed NOT my son or daughter in law…