C-track fails to deliver

Good day, I am very upset with this company and i'm not letting go of this case without getting justice. On the 2nd of June 2016 i bought a car and my dealership stated my car had a tracking device and the company is C-TRACK car tracking. I signed a contract electronically from this company without any one from this company coming to explain they terms and conditions and how exactly does the unit works. I requested a copy of the contract they stated it will be send to me by C-track and they will be some one who will get back to me and tell me about how they tracking systems work. Till today i am waiting for that "person", My insurance has declined my applications of paying the car due to this tracking company stating my car tracker was no more working since the 10.06.16 and they telling me the tracking was activated the 03.06.16 which is funny to me because i had my car on that day and no one came to me to active the unit at home due to me knowing the activation was done at Rand stadium Toyota.

How is that possible? All this is new to my ears that the unit was disconnected but no one from C- track could pick that up and contact me and inform me about this matter. Instead i am blamed for not noticing my unit is no longer active which i was never shown or told. How was i suppose to know how the unit works if no one has ever picked up their phone and tell me how this unit works?

Its quite surprising that for 2 years money was debited from my account without hesitations ,but one of the employees had a nerve to tell me they cant seem to find me one their system!!!!! and that i have no policy with C- track instead they have a decency to send me settlement letter to return my money and forget i am in this mess because of them. If i was not a member how was i able to get statements each month that my tracking system is still valid? On the 11 July 2017 at 09:08am a gentlemen by the name of Mkheti Tembe a credit controller emailed me telling that my tracker money has bounced back and how was that possible that such things are picked up but my disconnected unit wasn't on picked up?

Last year i changed insurances from miway to budget and they the needed proof of tracking documents which i requested from C - track and On the 17 August 2017 i received a SVS letter stating i have a tracking unit type cME that is installed in my car from a lady called Tracy. Why wasn't this disconnections seen when i requested proof of tracking?

I am very upset with this company and demand assistant in a forwarding and dealing with this matter. If my tracking unit was activate my car could've been recovered if not that my insurance could have paid out, all of this matter would've even occur but with such customer negligent.

I have taken this forward to the ombudsman awaiting for their responds regarding this situations i am in.I tried speaking to various departments in this company but they all failed to give me an honest truth instead put a blame on me attached terms and conditions that they failed to do when they sent that contract. i really need assistant, i refuse to pay for a car that was ****** from me and instead have my tracking company puts a blame on me. They must pay for this vehicle.