ME
Mikhael E
1 reviews | Active since May 2019
03 Jul 2019, 10:05
Bunch of ******* and no service
Terrible service. I have been trying for days to get a settlement amount to close my account. After days i had to contact the sales person that helped me in the beginning with the contract to help get me a settlement amount. Then i made the payment in full and requested i want a letter to say account is been paid in full. It has been 5 days now without any response from their side or a letter. And the best of all is their was a debit order that went of again this month. Again i followed up on this why the debit order went of? NO REPLIES!!!! I am waiting for 3 days now for a reply??? Pathetic service, will never use them on my cars again. Or recommend to anyone
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Replies (2)
Ctrack SA's replyOfficial
03 Jul 2019, 10:57 Good day Mr. Eksteen, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Ctrack SA's reply03 Jul 2019, 10:57
Official
Good day Mr. Eksteen, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Ctrack SA's replyOfficial
23 Jul 2019, 14:49 Good day Mr. Eksteen, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team ***
Ctrack SA's reply23 Jul 2019, 14:49
Official
Good day Mr. Eksteen, We confirm having addressed this matter and, again, thank you for writing to us in the first instance. Should you require further assistance please feel free to contact us. Customer Care - Executive Team ***