JL
Jerry L

1 reviews | Active since Jan 2018

16 Sept 2021, 15:57

Billing non existing contract

A had 36 months contract with C-Track(https://ctrack.com/za/) from 2012 to 2015. From 2015 it was running on month to month. In February 2020 I sold the car. I called them to cancel the contract before my debit order, I couldn't get hold of them. My debit order went through for February. I somehow managed to find their cancellation email address in March. My contract was cancelled in March before my debit order could go through. They went on to debit my account in the name of one month notice period. I reversed the debit order. In April I was charged once again and my account was handed over to their legal department. I have been with them for 8 years without a single claim and a single call from them even when the battery was disconnected from the car. If you are using them, I advise you to just stay away from them.

0
Replies (4)
Ctrack SA
Ctrack SA's reply16 Sept 2021, 16:30
Official

Good Day Jerry,
 
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. 
 
Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. 
 
Yours sincerely 
 
The Executive Team 

Best regards,

Ctrack SA
Ctrack SA's reply17 Sept 2021, 14:52
Official
Good day Jerry,

 
We confirm having addressed this matter and, again, thank you for writing to us in the first instance. 
Should you require further assistance please feel free to contact us. 
 
Kind Regards,
Customer Care - Executive Team 


Best regards,

JL
Jerry L's update22 Nov 2021, 20:44
Reviewer Update
This matter was never resolved nix
Ctrack SA
Ctrack SA's reply25 Nov 2021, 14:45
Official
Good Day Jerry,

Thank you for reaching out.   You can liaise with our Legal Department on ***                                                                                                              
Kind Regards
Customer Care - Executive Team 

Best regards,