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Marvin M
1 reviews | Active since Dec 2019
01 Sept 2021, 11:52
Bad service from Ctrack
I had a tracker with Ctrack and the contract ended bt they failed to remove their unit, now they want to charge me for removing their unit, worse is that other companies are not allowed to temper or remove their device, now I'm forced to pay Ctrack to remove their device
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Replies (2)
Ctrack SA's replyOfficial
01 Sept 2021, 12:29Dear Marvin, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Ctrack SA's reply01 Sept 2021, 12:29
Official
Dear Marvin, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Yours sincerely The Executive Team
Ctrack SA's replyOfficial
03 Sept 2021, 08:35Good day Marvin,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
Ctrack SA's reply03 Sept 2021, 08:35
Official
Good day Marvin,
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team
We confirm having addressed this matter and, again, thank you for writing to us in the first instance.
Should you require further assistance please feel free to contact us.
Kind Regards,
Customer Care - Executive Team