PS
Philiswa S
1 reviews | Active since Oct 2014
11 Jun 2025, 14:15
Bad Service from Ctrack
I am writing to express my extreme disappointment and frustration with the services provided by this company. Despite paying a substantial amount of money for the tracking device and panic button feature installed in my vehicle, I have consistently experienced failures and inadequacies in their system's performance.
The tracking device often fails to accurately locate my car's whereabouts, and the panic button, which is supposed to be a lifesaving feature, has proven to be unreliable. This morning, I was in a harrowing situation where I was almost hijacked, and when I pressed the panic button, I didn't receive any response from their team. I did not even received that automated call, which is utterly useless in such a situation. How am I supposed to pick up a call when faced with potential carjackers? The automated system hanging up after I don't respond only adds to the ineffectiveness.
Given these experiences, I am forced to cancel my contract immediately. I shouldn't be forced to continue paying for a service that doesn't deliver on its promises, especially when it comes to my safety. The company's insistence on enforcing the contract and charging hefty cancellation fees seems unreasonable, considering the subpar service provided.
I urged them to immediately cancel this cover and send their agent to come and remove their device and also take their panic button. I am now forced to explore other options to cover my vehicle.
I will escalate the matter to National Consumer Credit for further assistance.
Helpful (0)
Replies (8)0
Replies (8)
Ctrack SA's replyOfficial
11 Jun 2025, 15:42Good day Philiswa Sabela ,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention.
Ctrack SA's reply11 Jun 2025, 15:42
Official
Good day Philiswa Sabela ,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention.
PS
Philiswa S's updateReviewer Update
11 Jun 2025, 15:54What even made me angry is that their told me that I will still pay for the rest of the contract even if I cancel. Why should this stupid thing be a contract in the first place. Vehicle insurance companies do not have such nonsense. You can join in today and cancel the next month and you will never hear such nonsense. It's time this contract thing for the tracking companies be sc****d because most of them are just a ****
I regret not checking the reviews about this company first before joining them
I regret not checking the reviews about this company first before joining them
PS
Philiswa S's update11 Jun 2025, 15:54
Reviewer Update
What even made me angry is that their told me that I will still pay for the rest of the contract even if I cancel. Why should this stupid thing be a contract in the first place. Vehicle insurance companies do not have such nonsense. You can join in today and cancel the next month and you will never hear such nonsense. It's time this contract thing for the tracking companies be sc****d because most of them are just a ****
I regret not checking the reviews about this company first before joining them
I regret not checking the reviews about this company first before joining them
Ctrack SA's replyOfficial
11 Jun 2025, 16:25Good day Philiswa,
Thank you for taking the time to raise your concerns and allowing us to address the same. Only through these concerns being brought to our attention can we identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as the feedback has been received. Kind Regards
Thank you for taking the time to raise your concerns and allowing us to address the same. Only through these concerns being brought to our attention can we identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as the feedback has been received. Kind Regards
Ctrack SA's reply11 Jun 2025, 16:25
Official
Good day Philiswa,
Thank you for taking the time to raise your concerns and allowing us to address the same. Only through these concerns being brought to our attention can we identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as the feedback has been received. Kind Regards
Thank you for taking the time to raise your concerns and allowing us to address the same. Only through these concerns being brought to our attention can we identify and address areas that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as the feedback has been received. Kind Regards
PS
Philiswa S's updateReviewer Update
17 Jun 2025, 11:07Dear Ctrack
Your officials keep on sending emails threatning me that I am liable for the rest of the contract. Why should I continue paying for the contract that doesn't work for me when I need it? While you are busy threatening me, I will escalate the matter to Nation Consumer Commission. I also have rights as a client or consumer. I cannot allow you to exploit me.
Last Friday, one of your employees called me for a false alarm. They claimed that someone pressed the panic button and I insisted that I didnt do it. Lies! Lies! And more lies!
This is so annoying
Your officials keep on sending emails threatning me that I am liable for the rest of the contract. Why should I continue paying for the contract that doesn't work for me when I need it? While you are busy threatening me, I will escalate the matter to Nation Consumer Commission. I also have rights as a client or consumer. I cannot allow you to exploit me.
Last Friday, one of your employees called me for a false alarm. They claimed that someone pressed the panic button and I insisted that I didnt do it. Lies! Lies! And more lies!
This is so annoying
PS
Philiswa S's update17 Jun 2025, 11:07
Reviewer Update
Dear Ctrack
Your officials keep on sending emails threatning me that I am liable for the rest of the contract. Why should I continue paying for the contract that doesn't work for me when I need it? While you are busy threatening me, I will escalate the matter to Nation Consumer Commission. I also have rights as a client or consumer. I cannot allow you to exploit me.
Last Friday, one of your employees called me for a false alarm. They claimed that someone pressed the panic button and I insisted that I didnt do it. Lies! Lies! And more lies!
This is so annoying
Your officials keep on sending emails threatning me that I am liable for the rest of the contract. Why should I continue paying for the contract that doesn't work for me when I need it? While you are busy threatening me, I will escalate the matter to Nation Consumer Commission. I also have rights as a client or consumer. I cannot allow you to exploit me.
Last Friday, one of your employees called me for a false alarm. They claimed that someone pressed the panic button and I insisted that I didnt do it. Lies! Lies! And more lies!
This is so annoying
Ctrack SA's replyOfficial
18 Jun 2025, 13:42 Good day Philiswa, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Members
Ctrack Members
Ctrack SA's reply18 Jun 2025, 13:42
Official
Good day Philiswa, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Members
Ctrack Members
Ctrack SA's replyOfficial
27 Jun 2025, 12:41Good day Philiswa,
Thank you once again for your continued patience.
Please be advised that we have sent feedback to *** via Outlook. Kindly check your inbox and respond to the email at your earliest convenience.
Kind Regards,
Ctrack Members
Thank you once again for your continued patience.
Please be advised that we have sent feedback to *** via Outlook. Kindly check your inbox and respond to the email at your earliest convenience.
Kind Regards,
Ctrack Members
Ctrack SA's reply27 Jun 2025, 12:41
Official
Good day Philiswa,
Thank you once again for your continued patience.
Please be advised that we have sent feedback to *** via Outlook. Kindly check your inbox and respond to the email at your earliest convenience.
Kind Regards,
Ctrack Members
Thank you once again for your continued patience.
Please be advised that we have sent feedback to *** via Outlook. Kindly check your inbox and respond to the email at your earliest convenience.
Kind Regards,
Ctrack Members
PS
Philiswa S's updateReviewer Update
08 Sept 2025, 12:11Almost 3 months now after I sent a formal cancelation of the contract with Ctrack, they are still debating my bank account. They have never sent anyone to come and check what could be the reason the tracking device is not able to track the correct location of my vehle and why the panic button isn't working. I cannot continue paying for the services I am not getting. This is not what I signed up for.
They keep on reminding me that I have a 36 month contract with them and yet I am the only one who's abiding to the contract by paying the monthly subscription and they are not fulfithey obligation. This is not acceptable at all. I have been left with no option but to sort another company to assist me.
All I want is for them to remove their device from my vehicle and take their useless panic button. I cannot be liable for non service. They are in business to rip their off their (clients') hard earned cash. This is not acceptable.
I wish I had read all the vlreview about them before signing up. This has been the hardest lesson ever. Even on the emails they take days to respond. They don't their clients seriously.
They keep on reminding me that I have a 36 month contract with them and yet I am the only one who's abiding to the contract by paying the monthly subscription and they are not fulfithey obligation. This is not acceptable at all. I have been left with no option but to sort another company to assist me.
All I want is for them to remove their device from my vehicle and take their useless panic button. I cannot be liable for non service. They are in business to rip their off their (clients') hard earned cash. This is not acceptable.
I wish I had read all the vlreview about them before signing up. This has been the hardest lesson ever. Even on the emails they take days to respond. They don't their clients seriously.
PS
Philiswa S's update08 Sept 2025, 12:11
Reviewer Update
Almost 3 months now after I sent a formal cancelation of the contract with Ctrack, they are still debating my bank account. They have never sent anyone to come and check what could be the reason the tracking device is not able to track the correct location of my vehle and why the panic button isn't working. I cannot continue paying for the services I am not getting. This is not what I signed up for.
They keep on reminding me that I have a 36 month contract with them and yet I am the only one who's abiding to the contract by paying the monthly subscription and they are not fulfithey obligation. This is not acceptable at all. I have been left with no option but to sort another company to assist me.
All I want is for them to remove their device from my vehicle and take their useless panic button. I cannot be liable for non service. They are in business to rip their off their (clients') hard earned cash. This is not acceptable.
I wish I had read all the vlreview about them before signing up. This has been the hardest lesson ever. Even on the emails they take days to respond. They don't their clients seriously.
They keep on reminding me that I have a 36 month contract with them and yet I am the only one who's abiding to the contract by paying the monthly subscription and they are not fulfithey obligation. This is not acceptable at all. I have been left with no option but to sort another company to assist me.
All I want is for them to remove their device from my vehicle and take their useless panic button. I cannot be liable for non service. They are in business to rip their off their (clients') hard earned cash. This is not acceptable.
I wish I had read all the vlreview about them before signing up. This has been the hardest lesson ever. Even on the emails they take days to respond. They don't their clients seriously.
Ctrack SA's replyOfficial
08 Sept 2025, 13:37 Good day Refiloe, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Members
Ctrack Members
Ctrack SA's reply08 Sept 2025, 13:37
Official
Good day Refiloe, Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. It is only through these concerns being brought to our attention that we can identify, and address arears that need our urgent attention. Please be assured that we have launched an enquiry with the relevant department and appreciate your patience while the investigation is underway and shall revert to you as soon as feedback has been received. Kind Regards
Ctrack Members
Ctrack Members