Bad Service

I am writing to formally request a copy of the call recording from my interaction with your customer service on *** WITH KYUTHADZO During this call, I discussed the details regarding charges related to the contract, specifically the R229 plus VAT deducted from my account, there was no discussion of SMS CHARGES!!!!

I am particularly concerned about the unexpected charges I have recently incurred, including 47 SMS messages PER DAY billed at a rate of R0.45 per message (including VAT). For One Vehicle, According to the contract I have with Ctrack, I was led to believe that charges for SMS would only apply in emergency situations, not at this volume or rate.!!!!!!! In order to resolve this issue, I need to review the recording of the call to verify the details communicated and confirm what was agreed upon. The recording will be instrumental in clarifying whether there was any misunderstanding or miscommunication regarding the SMS charges. From you call Centre Agent Khuthadzo